Business and Management Blog - DHL
Before I will start to write this Blog I want to thank all the kind people at DHL, especially to our tour guy who organized such a nice day for us and always asked us if we were alright.
DHL is a PLC (public limited company) and currently the market leader in the logistics industry - "The logistics company for the world." DHL was founded in the year 1993 in Saint Francisco by Dalsey, Hillblom and Lynn. DHL serves more than 220 countries due to the superior and unique transportation systems that is achieved by years of globalization and innovation. Transportation very important for DHL since they would not be able to serve as many countries and Territories.
DHL transports up to 1,900 tons of deliveries each day with their uncountable trucks und with their 63 planes that fly the express delivery everyday. You can imagine that this will take up an awful lot of energy and fuel which both creates pollution around the world but with DHL "Go Green" Mission they are able to ensure reduced emissions and pollution. DHL owns up to 1000 square meters of solar energy which are installed on the roof of the hangar to ensure maximum sun light expressed to the solar panels. Just the solar panels produce 100,000 kilowatt of solar energy a year and this reduces 3,000 tons of emission a year. Since DHL consists of 2 million square meters they are easily able to collect up to 3,000 rain water per year, which will be used for service such as cleaning.
DHL is superior at motivating their workers, DHL has an own football team where all employees of the company may take part in. Professional football trainers are hired to ensure top results for the football team, football player may also take part in competitions which are all around the world (this year in Belgium!). If employees do not like to take part in the football team they are encouraged to take part in the cheerleading club which will support the football team on their competitions. DHL outstanding location allows their employees to easily access the company with no problem. Employees are able to access DHL with the S-bahn, bus and with the tram. DHL has organized a price reduction for their workers so they can use public transportation cheaply and therefore also get to work easier and quicker since they do not have to use car or other vehicles. DHL has an own cafeteria that supplies all workers with delicious meals so they do not have to waste their lunch time searching for restaurants. Motivating speeches are spread across the walls in the office to remind the workers why they work here and for what. All offices in DHL are big and open so the workers can talk to their neighbors while doing their work, they can also take a small break and visit their friends since offices are not separated far from each other. DHL is so flexible that even some employees are allowed to choose their own working times as long as they finish their daily work and requirements. This motivates their workers because they can sleep longer and spontaneously come to work, it also builds up trust between the employees and the company which is very important for success. Employees have the choice to work and visit different countries since DHL is located in several different countries, the requirements are that the workers have to organize the trip on their own which can be difficult.
Since DHL is such a big company with 315,000 workers it is very difficult to motivate every single worker but the workers motivate each other by treating everyone as a friend, this is very rare nowadays and this is why DHL is such a unique and successful company. My tour-guide told me that the workers are like a small family that help and look out for each other, this is very important in huge companies with a lot of stress.
There are seasonal gifts for every employee from sponsors such as football shirts or chocolate at Christmas or easter, this keeps the workers interested and eager to come everyday to see what there will be today. At special occasions DHL rents amusement parks to celebrate with their employees and thank them for their hard work and dedication. DHL is open for improvements, there are mail boxes where workers can write improvement ideas to DHL so DHL is able to improve the working environment for everyone.
Security is very important at DHL since it is also an airport, there are safety instructions on every machine and in every hall. We had to wear special shoes and jackets and we had to go through regular security checks at the airport.
DHL is in cooperation with Deutsche Post, this is why DHL has changed it color from white to yellow, which is the color of the Deutsche Post. The cooperation allows both companies to deliver easier and faster which is better for both customers and workers. DHL and The Deutsche Post have agreement that all the flyers (letters and small packages) will be delivered by the Deutsche Post while DHL takes care of the other packages such as express packages and big heavy packages that cannot be delivered by the Deutsche Post.
DHL has provided a quiet room which is accessible to all workers, this room allows people to eat, sleep or study. The room is supplied with sound reducing material which is very important since DHL is such a big and loud company, this room reduces the stress of the daily workers.
All workers at DHL speak in the same way with each other, employees do not have to talk in a polite and respectful way to their bosses which eliminates the though of the boss being better than everyone else, it
shows equality which will motivate the workers.
I think DHL is very good organized and structured company with nice and understanding people running it, it was very hard for me to even find an ethical problem because DHL is such an ethical company. I enjoyed my both days there and I am looking forward to visit the company again.
Thomas Godts